Shipping Policy
Last updated: May 11, 2025
Thank you for choosing Preserve Bouquet to preserve your most cherished floral memories. Please review our Shipping Policy carefully to understand how shipping works for both sending us your bouquet and receiving your preserved keepsake.
Shipping Your Bouquet to Us
Customer Responsibility
It is your responsibility to package and ship your fresh bouquet to our studio. To ensure the best preservation results:
Ship your flowers within 24–48 hours of the event.
Use a reliable overnight or 1–2 day shipping service (e.g., FedEx, UPS, Canada Post).
Keep flowers cool and unexposed to sunlight before shipping.
Do not freeze the flowers.
Place stems in a damp paper towel or hydration wrap and secure them to prevent movement.
Processing Time
Once your bouquet arrives at our studio, we begin the preservation and design process. This typically takes:
8–12 weeks for resin keepsakes
10–16 weeks for framed displays or custom orders
Processing times may vary during high-demand seasons or based on order complexity. We will update you via email throughout the process.
Shipped To Customer
If your preserved item arrives damaged, please notify us within 2 days of delivery. Include:
Photos of the damage
Your order number
A brief description of the issue
We will review the case and work with you on possible solutions, which may include a partial refund or a replacement (if feasible).
Contact Us
If you have any questions about these Returns & Refunds Policy, please contact us at:
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By email: [email protected]
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By phone number: +1 (702) 680-7905